Cancellation Policy
A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 24 hours or more before departure
- 100% cancellation fee within 24 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Customer’s Change of Mind: If you do not go through with your skydive, all payments for the skydive will be forfeited, and no refunds will be given.
Supplier Cancellation due to weather: If we cannot fly due to weather or other unforeseen circumstances, we will reschedule your flight free of charge.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
- Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of damage, delay or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, medical or other expenses are the financial responsibility of that passenger.
- Passenger Requirements:
- Minimum age is 11 years (no maximum age limit!).
- Weight range for paragliding is between 30-120kg.
- Basic fitness and good general health are required for safety.
- Passengers are required to walk up to 300m along the beach (3-5mins) to get to the launch area. Then on take-off, passengers are required to walk briskly for approximately 4 - 5 steps.
- All passengers must sign a Sports Aviation Federation of Australia (SAFA) insurance waiver. Passengers under age 18 must have a parent/guardian to sign the insurance waiver on their behalf. Refusing to complete the waiver will result in cancellation of the flight and no refund will be given.
- Not accessible for wheelchair users.
- Not suitable for pregnant women.
- Weather Considerations: Tandem flights are weather dependent so there may be delays or changes to your flight if weather conditions are unsuitable for flying. We kindly ask for your patience, understanding and flexibility should this situation arise – the weather is out of our control and your safety is our top priority.
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