Cancellation Policy
A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to ensure you submit your cancellation request within adequate time and during standard business hours (8 am to 5 pm, closed on public holidays) to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day. Please be aware that cancellation attempts made through online chat or phone will not be processed.
Cancellation fees are as follows:
- 20% cancellation fee 24 hours or more before departure
- 100% cancellation fee within 24 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather etc.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein.
Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
It is recommended all bookings are confirmed 48 hours in advance of the tour departure by calling +61 7 40372700.
• Children’s prices are from 4 – 14 years of age. Family rates, where shown, are for 2 adults and 2 children.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of damage, delay or personal injury.
• The operator will endeavour to adhere to all tour details as published, however, circumstances beyond our control, such as road, weather conditions or routine maintenance, may require us to alter/cancel any route, itinerary, departure or completion time, without notice but with full consideration for your enjoyment.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical expenses, or other expenses are the passenger's financial responsibility.